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The launch of the new EE rebrand saw the business go from selling mobile phones and data to a vast range of consumer electronics and services. The business needed a new journey to direct marketing traffic to and to convey the new direction of the brand.

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We began by meeting key stakeholders to understand the overarching purpose of the campaign and our key selling points, so that we could brainstorm potential ideas.

A board showing the brainstorming session with stakeholders across the business

We explored potential creative directions to show how new EE fits into peoples' everyday lives in lots of different ways.

Initial draft designs for the journey

We leveraged reusable components and patterns so that we could work more efficiently and develop the journeys faster.

Page template used across all of the key hub pages

Next, we used moderated and unmoderated user testing to assess whether users comphredended the key campaign messages and observe how they navigated around the new journeys.

User testing notes

Iterated. Retested. Now on to the launch. We knew there would be a tight turnaround when the campaign assets came in so we agreed on exact file requirements, tested using placeholder content and connected the pages to the CMS for fast editing.

Screens showing the assets and UI of the final journey

The wins and mistakes during this project taught me a lot about the importance of defining a clear art direction for an experience early on in the process.

Screens showing the final live journey